Terms & Conditions

Catering Terms and Conditions


To secure your booking we require a £100 deposit. Your deposit is fully refundable 30 days prior to your event providing the company has not incurred any costs due to your event.


50% payment is due 14 days prior to your event.


The outstanding total payment will be due 7 days before your event.


Bookings are agreed by both parties upon a confirmation email received by Piptree Catering from the client, confirming the booking.


Quotations are valid for 30 days from the date of quotation.


Prices may change due to menu selection, number of guests and specialist dietary requirements.


Confirmation is required from the client through a written letter or by email


Number of guests please advise us no later than 10 working days prior to your event


Menus - please make sure you give us a minimum of 10 working days’ notice for changes in your menu


Payment - please note that payment by credit cards carry a 2.5% handling fee. No charge for bank transfer.


Cancellations all cancellations must be made in writing. Depending on cancellation date, charges may apply. Expenses acquired by Piptree Catering may be passed on to the client or the third party involved depending on circumstances.


Market availability on some products fluctuate. Piptree Catering holds the right to change menu items without notification, although will be justified.

Piptree Catering cannot be held responsible for any food supplied by the client


Loss or Damage to Piptree Catering Equipment - the client is responsible for any all loss or damaged equipment and will be charged at market rate.


Liability - Piptree Catering will not be held responsible for the non-delivery of catering services due to flood, fire, accidents, ice, obstruction or other such events beyond our control.


Failure to perform - If Piptree Catering is unable to deliver its clients requests and “fails to perform” all costs will be fully reimbursed to the client.


Contract - The contract which incorporate these terms and conditions shall be governed by the law of England and Wales and the parties agree to submit to the exclusive jurisdiction of the English courts. Complaints must be in writing within 48 hours.


Bookings are for a minimum of four hours, except for weddings and where agreed. If work exceeds these hours charges will apply.


Hog roasts will require someone to watch to ensure the flame does not go out whilst the hog is cooking. Piptree takes no responsibility for loss of service if the hog is not monitored. If you wish to have staff monitor it this will be charged for.


Taxis are required upon payment of the client for any staff working after the hours of 20:00 and before 06:00.


Cancellation Fees - Upon receipt of written cancellation of any event, the costs incurred to the company will be payable.


Covid – If your event is no longer able to proceed due to Covid restrictions, we will offer either a new date, a credit to account or refund.

Terms and Conditions Updated July 2021


Website & Piptree Delivers Terms and Conditions

This website is owned and operated by Piptree Catering.


These Terms set forth the terms and conditions under which you may use our website and services as offered by us. This website offers visitors the ability to purchase food items and services produced by Piptree Catering. By accessing or using the website of our service, you approve that you have read, understood, and agree to be bound by these Terms.

In order to use our website and/or receive our services, you must be of the legal age of majority in your jurisdiction, and possess the legal authority, right and freedom to enter into these Terms as a binding agreement. You are not allowed to use this website and/or receive services if doing so is prohibited in your country or under any law or regulation applicable to you.

When buying an item, you agree that: (i) you are responsible for reading the full item listing before making a commitment to buy it: (ii) you enter into a legally binding contract to purchase an item when you commit to buy an item and you complete the check-out payment process.

The prices we charge for our products are listed on the website or agreed in writing with you. We reserve the right to change our prices for products displayed at any time, and to correct pricing errors that may inadvertently occur. Additional information about pricing and sales tax is available on the payments page.

We may, without prior notice, change the services; stop providing the services or any features of the services we offer; or create limits for the services. We may permanently or temporarily terminate or suspend access to the services without notice and liability for any reason, or for no reason.

The Service and all materials therein or transferred thereby, including, without limitation, software, images, text, graphics, logos, patents, trademarks, service marks, copyrights, photographs, audio, videos, music and all Intellectual Property Rights related thereto, are the exclusive property of Piptree Catering. Except as explicitly provided herein, nothing in these Terms shall be deemed to create a license in or under any such Intellectual Property Rights, and you agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit or create derivative works thereof.

You agree to indemnify and hold Piptree Catering harmless from any demands, loss, liability, claims or expenses (including attorneys’ fees), made against them by any third party due to, or arising out of, or in connection with your use of the website or any of the services offered on the website.

To the maximum extent permitted by applicable law, in no event shall Piptree Catering be liable for any indirect, punitive, incidental, special, consequential or exemplary damages, including without limitation, damages for loss of profits, goodwill, use, data or other intangible losses, arising out of or relating to the use of, or inability to use, the service.

To the maximum extent permitted by applicable law, Piptree Catering assumes no liability or responsibility for any (i) errors, mistakes, or inaccuracies of content; (ii) personal injury or property damage, of any nature whatsoever, resulting from your access to or use of our service; and (iii) any unauthorized access to or use of our secure servers and/or any and all personal information stored therein.

We reserve the right to modify these terms from time to time at our sole discretion. Therefore, you should review these page periodically. When we change the Terms in a material manner, we will notify you that material changes have been made to the Terms. Your continued use of the Website or our service after any such change constitutes your acceptance of the new Terms. If you do not agree to any of these terms or any future version of the Terms, do not use or access (or continue to access) the website or the service.

You agree to receive from time to time promotional messages and materials from us, by mail, email or any other contact form you may provide us with (including your phone number for calls or text messages). If you don't want to receive such promotional materials or notices – please just notify us at any time. 

These Terms, the rights and remedies provided hereunder, and any and all claims and disputes related hereto and/or to the services, shall be governed by, construed under and enforced in all respects solely and exclusively in accordance with the internal substantive laws of England, without respect to its conflict of laws principles. Any and all such claims and disputes shall be brought in, and you hereby consent to them being decided exclusively by a court of competent jurisdiction located in London. The application of the United Nations Convention of Contracts for the International Sale of Goods is hereby expressly excluded.

The images of the Products on our Site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer's display of the colours accurately reflect the colour of the Products. Your Products will vary slightly from those images especially as each product is handmade and decorated and we may change the manner in which the Product is decorated.


Our website service permits you to purchase our Products from our Site. These purchases can be made and are permitted strictly pursuant to the terms and conditions set out below.

 Your order constitutes an offer to us to buy a Product. After placing an order, you will receive an email from us. This email is an Order Confirmation and Invoice to notify you of the fact we have received and accepted your order.

Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process.

 If you notice an error in the Order Confirmation you must notify us by email at least 2 whole working days before the order is due to be delivered.

 If you wish to cancel your order for any reason, you must notify us at least 2 whole working days before your order is due to be collected, either by e-mailing us at info@piptreecatering.com.  

As our Products are custom made and perishable your legal right to cancel a Contract under the Consumer Protection (Distance Selling) Regulations 2000 do not apply.

 If you wish to add to or change your order, or change the date of delivery of your order, please contact us 2 whole working days in advance on info@piptreecatering.com. We will do our best to accommodate your needs subject to conditions.


Your purchase order cannot be accepted until payment in full for the Products ordered has been received by us at which time a legally binding agreement on the terms set out here will become effective.

 All Products shown on our Site are subject to availability. We will inform you by e-mail as soon as possible if the Product you have ordered is not available.  

The price to be paid by you for any Products will be as quoted on our Site except in cases of obvious error. We are under no obligation to provide the Product to you at the incorrect (lower) price, even after we have sent you an invoice, if the pricing error is obvious and unmistakeable and could have reasonably been recognized by you as an incorrect pricing.

Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you an invoice. 

for all Products must be by credit or debit card and those accepted by us are those listed on our website on the date when your order is placed. We will send you an invoice upon receipt of payment.

All credit/debit cardholders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses or for any reason does not, authorize payment to us, whether in advance of or subsequent to a payment, we will not be liable for any delay or non-delivery of the Products ordered.

The Products ordered by you can only be delivered to the delivery address provided by you to us in the timescale set out in our FAQ’s or as otherwise agreed in writing between us.

 As our business is regional we are only able to deliver to the areas detailed in our FAQ’s.

The Products will be at your risk from the time you collect the Products from the designated location or we deliver them to you.


Ownership of the Products will only pass to you when we receive full payment of all sums due for them, including delivery charges.

We hope that you will be pleased with your Products. However, if upon delivery of the Products you find that they are not those ordered by you (for example, the flavour of Product is incorrect), or the order is incomplete, or a Product is in a damaged condition when you receive it, please notify us immediately by phone on 07923339982. If a Product is not as on the Order Confirmation or damaged we will credit or refund your purchase. In the case of damaged goods you must take photographic evidence and retain the damaged Products and all packaging for inspection by us. Subject to our report on the claimed damage and to these Terms and Conditions we will refund the price you paid for the returned Products together with the delivery charge, or at our option we will provide you with a credit for further products. We will have no liability to you for any indirect loss. Please state clearly your Order Number, date of order, name and delivery address details in all communications to us. 


We will only make a refund to the original credit card or debit card account used by you to make the online purchase. Once we have issued a refund of any such payment to you the ownership of the Products will pass back to us.

Taste is a very personal matter and subjective we cannot accept the return of any Products merely because you do not like the taste of them.

We only use your personal information in accordance our Privacy and Cookies Policy. Please take the time to read these, as they include important terms which apply to you.

You have legal rights in relation to Products that are faulty or not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office. Nothing in these Terms will affect these legal rights.

We have the right to withdraw any Product from our Site for any reason without notice to you and you agree that we will not be responsible for any loss, damage or cost as a result of such unavailability.

Links to third party websites on our Site are provided solely for your convenience. If you use these links you will be leaving our Site. We have not reviewed all of these third party websites and do not control and are not responsible for these websites or their content or availability. We do not and cannot endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to our Site you do so entirely at your own risk.

It is the responsibility of advertisers and sponsors on our Site to ensure that any content submitted by them for inclusion on our Site complies with applicable laws and regulations and we shall not be responsible for or liable to any extent for any error or inaccuracy which may appear in such content. 

Products which we have taken back to our kitchen because you were not available to receive the same during the delivery slot agreed for you, will be kept refrigerated but we cannot accept any responsibility for deterioration of the Products.

Under no circumstances shall we be liable to you in respect of any complaint concerning any aspect of any Product which is not raised by you within 24 hours of delivery by us.

Since our kitchens handle various allergens, including nuts, wheat and dairy, we cannot guarantee that traces of allergens will not be found in our Products and therefore we do not accept any liability for any damage to health or any distress caused to you by the consumption of such Products. Every effort will be made to accommodation dietary requirements, please do contact us to discuss this on info@piptreecatering.com or 07923339982.


If we have to contact you or give you notice in writing, we will do so by e-mail.

You acknowledge that we may change these Terms by posting new or updated Terms on our Site.

You acknowledge that it is your responsibility to check our Site regularly to ascertain if changes have been made and your continued use of our Site after such a change will constitute your acceptance of the changes.

By reading these terms together with our Privacy and Cookies Policy and continuing to use our Site you acknowledge that you have read, understood and agree to be bound by these Terms and by our Privacy and Cookies Policy both of which are available on our Site.

Terms and Conditions updated March 2021